1
2
3
4	PURPOSE: To standardize and ensuring the cleanliness and maintain facilities in guest rooms, offices and to provide laundry services for maximum guest satisfaction.
5	Scope:
6	HOUSEKEEPING ‘S DEFINITON OF TERMS: HK - Housekeeping DND - Do Not Disturb GUEST - Occupant of any room or CLIENT unit RESIDENT
7	Definition of terms BEDDINGS - Mattress, mattress covers, mattress pads, sheets, pillow, pillow cases, blankets and comforters. FIXTURES - shower, bathtub, toilet seat, urinal, lavatory, kitchen sink, and all expose plumbing integral to them.
8	Definition of terms FLOORS - Sub-flooring and floor covering of all rooms including stair ways, hallways and lobbies. FURNISHING – curtain ,blinds, light, lamp shades, chairs, tables, shelves, dresser, TV, TV rack, refrigerator, water heater, water dispenser, mirrors and others to complete the room set-up.
9	"SET-UP" SET-UP - getting the room ready for occupancy RETOUCH - Second and final look for room preparation REPLENISH – Completing everyday supplies of amenities such as soap, shampoo, cotton buds, toothpaste in each occupied room.
10	THE FOLLOWING MUST BE OBSERVE
11	THE FOLLOWING MUST BE OBSERVE 5.GUEST/RESIDENTS REQUEST 6. GUEST SATISFACION 7. SAFETY FOR ALL (GUEST/RESIDENTS AND PERSONNEL) 8. SANITATION 9. COOPERATION
12
13	UNIFORM CHECK No pocket as much as possible to prevent any suspicious act, for preventive measures. Pants it helps to move easily, freely in performing the task Rubber shoes with socks for convenient, and fast moving work
14	PERSONAL HYGIENE:
15	PERSONAL HYGIENE: Nail check – short nails and maintain it clean Make-up - put little enough to look presentable Perfume - just wear a light scent,
16	TOOLS CHECK:
17
18	Must have separate brushes when cleaning toilet bowls, floors and ofuro - Japanese steam bath, with the use of cleaning solution and disinfectant.
19	STEPS IN OFURO( JAPANESE BATH ) CLEANING Prepare the necessary cleaning materials needed Drain the water from the bath (pool) Put a cleaning solution that is with a strong cleaning solution and can remove tough stained but not harmful to hands.
20	Ofuro -Japanese bath Scrub all the tiles and wall specially corners area Remove and clean dirt like falling hair from the drainage and pool itself Use disinfectant solution for totally cleaning the area. Clean the whole area and not only concentrate on the pool, but with the surrounding as well.
21	Ofuro -Japanese bath Clean also the area where the hot water supply pass by going to the pool. If totally clean it’s about time to fill the pool with clean water Set-up the necessary amenities needed like soap facial tissues. Maintain the temperature to 40-42 °C
22
23	TOOLS CHECK: Each housekeeper must have their own tool set of cleaning for the convenient of the guest. DRY DUST MOPS and DRY DUST CLOTH for cleaning purpose is prohibited. Must maintain the cleanliness and free from any dirt and cobwebs from ceiling, wall down to the floor.
24	TOOLS CHECK : Keep separate cleaning devices like brushes, mops, sponges for toilet bowl and urinals and a separate for lavatories, showers and bathtubs and to be use for any other purposes. Must maintain the cleanliness and free from any dirt and cobwebs from ceiling, wall down to the floor.
25
26	Equipment Needed: FOR LAUNDRY AREA: - Mechanical Washer (Spinner) - Mechanical Dryer - Steam Presser - Manual Presser FOR CLEANING: - Vacuum - Floor Polisher
27
28	SCHEDULE CHECK 8:00 A.M. to 11:30 A.M. = Routine Room Cleaning and checking 8:00 A.M. to 9:30 A.M. = Laundry Pick-up and Delivery done by Laundry attendant 9:00 A.M. to 10:00 A.M. = Executive office follow-on cleaning, checking and preparation.
29	SCHEDULE CHECK 12:00 P.M. = BREAK 1:00 P.M. To 2:00 P.M. = Preparing Replenish Materials 2:00 P.M. to 3:00 P.M. = Room Supplies and Replenish 3:00 P.M. to 7:00 P.M. = Cleaning, Retouch, Attending the needs of our guest/residents with regards to housekeeping .
30	SCHEDULE OFURO = General cleaning once a week and everyday retouch Monthly Cleaning: - Light / light cover ( hallways, rooms and offices) - Aircon filter ( rooms and offices)
31	SCHEDULE: HOUSE CLEANING ( PRINCE HOUSE): -This is as per request of the Prince/Geron guest, usually 2 sets of cleaning schedules per month or depends on the residents/guest request. - This should be done with a job order request to be given to the HOUSEKEEPING SERVICE , by the concern person assign to be able to meet our guest request on time.
32	This is the job order form to be use:
33
34	KEY CONTROL The housekeeper has the responsibility with the master keys his holding while rendering duties. There is equivalent penalty/punishment for the lost key, depends on the Management discretion.
35
36	Inventory Check: * Toothbrush * Toothpaste * Cotton buds Note: - Re-ordering level should be observed to avoid running out of stocks for the benefits of our guest/ residents. - Use of stock card is being practice for easy monitoring of stocks.
37	housekeeper must observed there proper attitude towards his/her work and give the best service of cleaning to be able to meet guest/ residents satisfaction.
38
39
40
41
42
43
44	windows Check the functions of window glass & a window screen’s fitting key.. Check the curtain dirt , curtain rail ….
45
46	FLOOR & FURNITURE Dusting and cleaning shall be accomplished using clean mop, moist cloth or other means which will not served to spread soil from one place to another. Floors and walls must be smooth and non absorbent. Wipe the furniture with duster : use a WOOD CLEANER by the material : use a FURNITURE CLEANER for a sofa etc..
47
48
49	Bathroom : Toilets, bathtubs, lavatories and showers should not be used for washing and rinsing of mops, brushes or any other cleaning devices. Cleaning solution must contain fungicides or germicides in cleaning showers, lavatories, urinals, toilet bowls, toilet seats, bathtubs, and floors. Bathing facilities must be provided with anti- slip surface.
50
51
52
53	LOBBY Floor cleaning (sweeping , mopping ) Dusting, fixing and arranging things in their proper places. Keep the furniture in place. Wipe window and table with glass cleaner and duster. Disinfecting and deodorizing the area Daily garbage removal Spot cleaning of wall.
54
55
56	DINING
57	Dining and Kitchen Observe ‘free dust’ because food is being serve. Make sure that the windows are all close before switch on the air condition for the day.
58	Dining and Kitchen Tables are all clean, free from any soiled foods. Air condition must be switch on ahead of the meal time schedule: Breakfast = 6:00 a.m. Lunch = 11:00 a.m. Dinner = 6:00 p.m.
59
60	LAUNDRY
61	"LAUNDRY DELIVERY" LAUNDRY DELIVERY: -Following morning from the day of pick-up - but for some special request of time, may ask the front desk or the laundry personnel for some arrangement. Service provided for our guest/resident by our Laundry area: - Wash –Dry- Press - Wash – Dry – Fold - dry cleaning on special made materials for clothes - Pressing for clothes, linens and curtain.
62	LAUNDRY Service provided for our guest/resident by our Laundry area: - Wash –Dry- Press - Wash – Dry – Fold - dry cleaning on special made materials for special clothes - Pressing for clothes, linens and curtain
63	LAUNDRY REMEMBER: It is important to keep linen on top shape for as long as possible to maximize the value and meet out guest satisfaction. Keep linens clean, soft and white so it is very important to use effective cleaners, detergent, powder that can get out the tough stain.
64	LAUNDRY CHEMICALS/SOLUTION Powder Detergent Liquid Detergent Bar -Use detergent which is gentle to make linens exceptional soft , clean and white - Keep linens in top shape for as long as possible to maximize value and guest/residents satisfaction. Fabric Softener/ Freshener Liquid Bleach Anti- yellowish solution (for deep well)
65	Cleaning solution/chemicals Toilet bowl cleaner Disinfectant Solution Multi-purpose Cleaner - not harmful to hands but with a strong cleaning power Glass Cleaner - can make glasses sparkly clean, streak free and gives long lasting shine.
66	Cleaning solution/chemicals Air Freshener - with a relaxing smell, not to strong that can be irritating to our guest/residents. Tub and Tile Cleaner - with a good anti staining agent and too strong that can damage our tub and tiles. Rust and Stain Remover Furniture Polish - helps to maintain the quality of our furniture
67	POINTS TO REMEMBER IN ROOM CLEANING In Room Cleaning- must used products formulated to maximize productivity through the ability to multi-task, work quickly and minimize the need for rework. Need products that helps increase their productivity by doing and excellent job in minimal time and increasing the productivity of the housekeeping staff, its possible to increased GUEST SATISFACTION
68	GUEST SATISFACTION * Meet and ensure our guest/residents in a quality of cleanliness and service provide for them and feel a very welcoming, safer environment or room.
69	SAFETY RULES OF HOUSEKEEPING DEPARTMENT This is for the benefits of all staff and most important our guest/residents to be able to meet and maintaintheir satisfaction while staying in our facility. Maintain clear walk ways, aisle, and emergency exits. Maintain clear access to all fire extinguishers and other emergency equipments.
70	SAFETY RULES OF HOUSEKEEPING DEPARTMENT 3. Clean up spills immediately. 4. A clear space must be maintained in front of fire extinguishers, alarms and electrical panels. 5. Do not store material on or near stairs or ladders. 6. Maintain clean and organized workstation. 7. Wipe down and clean machinery and equipments.
71	SAFETY RULES OF HOUSEKEEPING DEPARTMENT 8. Line all waste receptacles with a plastic trash bag. 9. Discard all trash in appropriate waste containers. 10. Flammables must be stored in proper fire cabinets and self closing containers. 11. Be sure all electrical equipment is turn off when not in use. 12. Clean slippery grease and oil spills with a good detergents remove any residues.
72	SAFETY RULES OF HOUSEKEEPING DEPARTMENT 13. When performing task- the job should always be cleaned up as soon as possible to preclude accidents or injuries. 14. All old, outdated equipment and supplies no longer in use should be disposed or appropriately and in a timely manners. 15. All surfaces should be kept clean and in a sanitary condition to preclude possible pest infestations biological hazards and unsightly nuisances.
73	SAFETY RULES OF HOUSEKEEPING DEPARTMENT 16. Fire safety – fire escape routes were posted in visible positions. 17. Smoke detectors and water sprinkles must always be in good condition. 18. Location of fire extinguisher must be easily reachable.
74	Sanitation for all Waste Segregation A. Biodegradable (“Nabubulok”) B. Non-biodegradable (“di- nabubulok”) C. Diapers/gloves= can be place on a separate containers. “
75